FAQs

Q: What materials do you use in your jewelry?

A: We carefully select high-quality materials designed to last and look beautiful. Each product description includes details about metals, stones, and finishes used.

 

Q: Can I customize or personalize a piece?

A: Currently, Lavender does not offer custom or personalized pieces. We focus on creating timeless, ready-to-wear designs.

 

Q: What is your exchange policy?

A: Exchanges must be requested within 48 hours of receiving your order. Items must be unworn, in original condition, and returned in original packaging. Customers are responsible for return shipping costs. Custom, personalized, earrings, and sale items are not eligible for exchange.

 

Q: How long will it take to receive my order?

A: Most orders ship within [X] business days. Shipping times vary based on your location and the shipping option chosen at checkout.

 

Q: How will my order be packaged?

A: Each piece is carefully packaged with love and care, ready to gift or treat yourself.

 

Q: Can I track my order?

A: Yes! Once your order ships, you’ll receive a tracking number via email.

 

Q: What if my order is lost during shipping?

A: Once your order is shipped, it is the responsibility of the shipping carrier to deliver it safely. Lavender is not responsible for lost or stolen packages.

 

Q: How do I care for my Lavender jewelry?

A: To keep your jewelry looking its best, avoid exposure to water, perfumes, and harsh chemicals. Store pieces in their original packaging or a soft pouch when not worn.